Privacy Policy

Last updated: 21/12/2025

Who we are
The Hurst Coach House & Stables
Website: https://thehurstcoachhouseandstable.co.uk

This privacy policy explains how we collect, use, and protect your personal data when you use our website or make a booking with us.

What personal data we collect
When you make a booking or enquiry through our website, we may collect the following information:

Name
Email address
Telephone number
Booking details (dates, number of guests, accommodation type)
Payment status (we do not store card details)

We only collect the information necessary to process your booking and communicate with you.

Payments
Payments on our website are processed securely via Stripe.

We do not store or have access to your card details
Stripe processes payments in accordance with their own privacy policy
Stripe may collect technical and transaction data required to complete the payment

You can view Stripe’s privacy policy here: https://stripe.com/privacy

Booking system
Our website uses the MotoPress Hotel Booking system to manage availability, bookings, and guest communications.

Booking data is stored securely in our website database and is only accessible by authorised administrators of The Hurst Coach House & Stables.

Cancellations
If enabled, guests may cancel bookings using a secure link provided in booking confirmation emails.
Guests are not required to create an account to make or cancel a booking.

Cookies
Our website uses cookies to:

Enable core site functionality
Support the booking and payment process
Improve website performance and user experience

We do not use cookies for advertising or behavioural tracking.

You can control cookies through your browser settings.

Embedded content
Pages on this site may include embedded content such as maps or videos (e.g. Google Maps).

Embedded content from other websites behaves in the same way as if you visited those websites directly and may collect data in accordance with their own privacy policies.

Who we share your data with
We do not sell or rent your personal data.

Your data may be shared only with:

Payment providers (Stripe)
Service providers essential to operating the booking system

Only the minimum required data is shared.

How long we retain your data
We retain booking and guest data only for as long as necessary to:

Manage bookings and guest stays
Meet legal, accounting, or tax obligations

Data is securely deleted when no longer required.

Your rights
Under UK GDPR, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data where legally permitted

To exercise these rights, please contact us using the details on our website.

Where your data is stored
Your data is stored securely on our hosting provider’s servers and protected using appropriate security measures.

Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us via the contact details on our website.